The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.

Explore the best data analytics tools for enterprises in 2026 that harness AI and advanced analytics to improve data-driven decision-making. Uncover key features, pricing, and ideal use cases to boost ...

If you need to spin up voice alongside chatbots fast, Wati is the best WhatsApp business calling platform. 360dialog offers a direct Cloud API connection, meaning no middle-layer platform tax and full ...

A threat actor tracked as UNC6783 is compromising business process outsourcing (BPO) providers to gain access to high-value ...

AUSTIN, TX, March 17, 2026 (GLOBE NEWSWIRE) -- Automox today launched its Autonomous Endpoint Management (AEM) app for Zendesk, enabling IT teams to see and immediately remediate endpoint issues ...

StubHub, SeatGeek, TodayTix, Ticketmaster, and AXS are popular and trusted websites for purchasing theater tickets online. Most online ticketing platforms function as secondary marketplaces, but many ...

A former Chatham County police officer wrote dozens of speeding tickets using radar equipment he was not authorized to use. The officer, Scott Maciver, was not fully certified by the state to operate ...

Have any lucky numbers? This may be your sign to play them next time you buy a lotto ticket. One Illinois mother did just that -- playing a March 13 Lucky Day Lotto game using her children's birthday ...

Gear-obsessed editors choose every product we review. We may earn commission if you buy from a link. Why Trust Us? Here’s what you’ll learn when reading this story: The brain uses two key pathways for ...

Poke brings AI agents to everyday users via text message by handling tasks and automations without complex setup, apps, or ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

Discover 10 practical ChatGPT prompts SOC analysts can use to speed up triage, analyze threats, improve documentation, and ...