As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

Stephanie Link, CIO at Hightower, joins CNBC's "Halftime Report" to explain why she's buying ServiceNow here.

A new report prepared by independent consultants shows beach visitors’ spending adds $2.8 billion annually to Oceanside’s economy, money that could be washed away with the city’s eroding shoreline.

The Philadelphia Eagles and quarterback Jalen Hurts are hoping to make a push back to the Super Bowl next season. After making the playoffs, winning the NFC East, and being eliminated at home in the ...

Later this year, the M6 MacBook Pro is widely rumored to be the first Mac that supports touch. But a new report indicates touchscreens may not be in Apple’s plans for the MacBook Air or MacBook Neo.

The San Francisco 49ers bolstered the secondary with the team's most recent free-agent signing. The team is expected to sign former Green Bay Packers and Las Vegas Raiders cornerback Nate Hobbs, ...

KANSAS CITY, Mo. (KCTV) - After a series of departures hit the Kansas City Chiefs secondary earlier this week, the organization reportedly made an addition on Thursday. Former Miami Dolphins ...

Tonight, the Oklahoma City Thunder are set to face off against the Chicago Bulls, kicking off a five-game home-stand while looking to get back into the win column. The Thunder last faced off against ...

Florida football is reportedly beefing up its defensive coaching staff. According to a report from ESPN's Pete Thamel, the Florida Gators are set to hire Wofford co-defensive coordinator Jonathan ...

KANSAS CITY, Mo. (KCTV) - For the second time this week, the Kansas City Chiefs have added a running back in free agency. According to a report from Jordan Schultz, the Chiefs have signed former ...