Travel Radar

Air Canada Trials an Alternative Dispute Resolution (ADR) Process

Air Canada has announced it is to trial an Alternative Dispute Resolution (ADR) process to settle compensation claims from customers.

Air Canada Tests a Third-Party, Alternative Dispute Resolution Process to Resolve APPR Cases

Carrier launching trial to test new approach to settle customer claimsMONTRÉAL, April 08, 2026 (GLOBE NEWSWIRE) -- Air Canada today said it is ...

Air Canada to launch customer claims pilot as alternative to CTA's disputes process

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Air Canada to Test Independent Arbitration to Settle Passenger Claims

Air Canada said it has consulted with Transport Canada and the Canadian Transportation Agency on the design of the pilot project. It has selected Canada Aviation Dispute Resolution, a subsidiary of ...
HR Dive

Alternative dispute resolutions are reached more often when offered early in the process, EEOC finds

Alternative dispute resolution, a process by which a neutral third party helps parties reach an agreement without litigation, is more successful during the pre-complaint stage compared with the formal ...