Artificial intelligence is touching every aspect of how we engage with information (and much more) these days. Today, a startup building out a business based on one particular application of that — ...

SUNNYVALE, CA--(Marketwired - Jun 10, 2013) - KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today announced it has once again been ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible – gathering, managing and utilizing information is an ...