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Companies are now making AI bot management a key performance metric for employees, shaking up HR. Nvidia CEO Jensen Huang ...

A bot platform called Sequel today launched a way for you to build bots with personas, including ones that mimic your own personality. The Sequel software, which had been in beta testing for months, ...

Google just unveiled a fascinating new tool that lets you design your own customized Android bot, similar to the well-liked Androidify app. With this new tool, users can let their imagination go wild ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...